General Insurance Research – Travel InsuranceNovember 2011
The CoreData Research Travel Insurance Report gives a clear picture of the penetration of travel insurance among British consumers and what drives their satisfaction and their decision to recommend their provider.
The driver analysis carried out throughout this report allows one to get under the skin of those people who use travel insurance and learn what makes a difference to their as policy holders.
It would be of little use for a travel insurer to invest in an element of service that has little or no effect on its customers’ satisfaction or their likelihood to recommend their provider. In light of that, this report draws a clear picture of customers’ priorities.
The report also considers provider rankings according to client satisfaction levels, perceived trustworthiness and other factors vital to a provider of travel insurance.
Celebrated Spanish novelist Miguel de Cervantes said: “Forewarned, forearmed; to be prepared is half the victory.”
When embarking on a trip abroad, this bit of wisdom can go a long way in helping people protect themselves when away from their home shores.
Although the vast majority of Britons have trouble-free trips overseas, for some, things can go wrong and having a comprehensive travel insurance policy can be an essential lifeline if problems occur.
The primary function of travel insurance is to cover the potentially high cost of a policy holder needing emergency medical treatment or repatriation. Although travel has increasingly become a common commodity, one must not assume all frequent travellers are insurance-savvy.
However, some of the events that took place in recent times may have shaken some people out of their travel-cover complacency.
Over the course of 2010 and 2011 the world witnessed some ground-breaking changes and events that have affected the travel insurance industry.
Political upheavals in the Middle East and North Africa, threats of strike action from British Airways cabin staff and the ash cloud that grounded flights in 2010 are just some of the events that may have stimulated greater interest in travel insurance on behalf of travellers.
There are two types of travel insurance that can be bought in the UK; single trip and annual trip. According to the Association of British Insurers (ABI) the average premium for UK residents is £31 and £131 for the over 65’s.
So where does the travel insurance industry stand today? The Office for National Statistics (ONS) showed that the number of UK visits abroad fell 15% in 2009 compared to 2008 – the largest slump since records began in the 1970’s.
The UK’s inbound market has also suffered with international visitor numbers down 6.3% and business travel down 20%.Back